Accessibility Policy
RVT is accessible to persons with disabilities. All buses are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to utilize our services. Bus operators are trained to assist riders in use of lifts and ramps and secure wheelchairs. Passengers may travel with a respirator, concentrator, and/or portable oxygen. Service animals are welcome on board our vehicles and in our facilities. Public information is available in alternative formats upon request.
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at (860) 510-0429 option 3 or email us at info@estuarytransit.org or by using the button above. When possible, please submit requests at least 2 business days before the trip.
If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Click below to download the complaint procedures and complaint form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact our ADA assessor at (860) 510-0429 x104 or by email at cdenison@estuarytransit.org.